frequently asked questions
have a question? we're here to help. take a look over some of our most frequently asked questions. answer not there? send us an email at info@fortpureplay.com or give us a call.
return policy and general product questions
what is your return policy?
FORT boxes, bottle, tins, bases are final sale and not eligible to be returned or exchanged. if you receive your FORT box and and a part is missing, please contact us within 48 hours of receiving the box and we will get the part right out to you.
all other items purchased in store and online can be exchanged within 10 days of postmarked arrival for store credit only. products must be in unused condition; FORT reserves the right to determine the condition of the returned product, and deny the exchange if items have been used.
customers are responsible for return shipping charges.
once we receive the unused product for exchange, a credit for that exchange will be issued promptly.
if a package is damaged in transit, we will work with you and the carrier for a solution to replace (we ship UPS).
how do i start a return for an online order?
please email us at info@fortpureplay.com to initiate an exchange for online orders. you may also return online orders to either of our shop locations in fredericksburg and richmond, virginia during open business hours.
do you ship internationally?
yes, we are able to ship internationally upon request. please email us at info@fortpureplay for inquiries.
can i order online and pick up my purchase in store?
coming soon! if you would like to place an order and pick something up in store, please come visit us at our shop location in fredericksburg to make your purchase.
can i make an online order return at your brick and mortar store?
yes! you may return online orders to either of our shop locations in
fredericksburg and richmond, virginia during open business hours.
other questions
where are you located? what are your store hours?
FORT is located at 900 caroline street, fredericksburg, virginia 22401. we are open tuesday - saturday 10:30 am - 5:30 pm, sunday 11 am - 5 Ppm and closed on mondays. take a peek inside our fredericksburg shop location here.
we are excited to be expanding our FORT community and opening our second location in richmond, virginia in september 2024. follow us on social media and subscribe to our newsletter to get all the details.
i am a brand or maker who wants to partner with FORT. who do I reach out to?
we'd love to hear from you! send us an email at info@fortpureplay.com and we'll get back to you if your brand is a good fit for us.
interested in making play your work?
email us at info@fortpureplay.com to learn more about opportunities to join our FORT team.